The
BPO industry is a multitude of personality. There are those who are as tame as
a lamb and there are those who are as wild as a beast. Knowing the different
types of personality allows you to understand why other are different from who
you are. Whether you are an agent, a Team Leader or Operations Manager, knowing
the temperaments of each individual allows unity in a team for a common goal.
Here
are the main types of personality:
And
here are the combination of the above personality types:
Powerful Choleric /
Perfect Melancholy
·
Pros: This combination makes the best business person
because the combination of Powerful Choleric’s leadership, drive and goals with
Perfect Melancholy’s analytical, detail–conscious, schedule–oriented mind is
unbeatable.
·
Cons: They have the most drive and determination and
can hold tight onto a cause forever. Headed in a positive direction, they
oftentimes succeed but carried to extremes, even their strength is overbearing.
(If only
call centers has a bunch of this type of personality, the Philippines will be
put in a pedestal as the outsourcing choice of the world. And if only call
centers has a bunch of this type of personality, somehow attrition will be
controlled)
Popular Sanguine /
Powerful Choleric
·
Pros: Great potential for leadership
·
Cons: Such combination could spawn a bossy individual
who didn’t know what he was talking about; an impulsive person who was running
around in circles; or an impatient soul who was always interrupting and
monopolizing conversation.
(Unfortunately,
this is a type of personality that most call center is getting. Bunch of leaders who technically doesn’t know anything about the account but pure “lip
service.”)
Perfect Melancholy /
Peaceful Phlegmatic
·
Pros: This combinations makes the greatest educators
as Perfect Melancholies love of study and research is brightened by Peaceful
Phlegmatic ability to get along with people and present material in a pleasant
manner.
·
Cons: they have trouble in decision making because
they both are slow in this area and they both procrastinate.
(This is a
type of personality that is ideal for Trainer. they can get along well with
different type of personality and their patience is priceless.)
Popular Sanguine /
Peaceful Phlegmatic
·
Pros: They are good in personnel work, in being
parents, and in civic leadership, because they have the engaging humor.
·
Cons: Very poor in handling money.
(This is a
type of personality that is ideal as Recruiter and Quality Analyst. As both of
this job doesn’t require financial obligation, the call center is still in a
safe hand)
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