carmenschiller: Handling Irate Customer

About This Blog

The purpose of this blog is to create a prototype for the normal operation of a call center in the highest form. I want the Philippines to be the outsourcing destination of any country whose form of communication is in English. I want every person in this industry to say loudly, “We do it best in the Philippines.” I want every call center sited in the Philippines to occupy the upper ten percent of the rank when it comes to vendor ranking in any place in the world. I want every call center in the Philippines to be the model or reference when it comes to “quality operations” to every start up call center both local and abroad.

carmenschiller

Friday, July 11, 2014

Handling Irate Customer

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